{"id":42520,"date":"2025-05-19T15:02:00","date_gmt":"2025-05-19T20:02:00","guid":{"rendered":"https:\/\/ustower.net\/?p=42520"},"modified":"2025-05-19T23:08:09","modified_gmt":"2025-05-20T04:08:09","slug":"delta-can-sue-crowdstrike-over-computer-outage-that-caused-7000-canceled-flights","status":"publish","type":"post","link":"https:\/\/ustower.net\/?p=42520","title":{"rendered":"Delta can sue CrowdStrike over computer outage that caused 7,000 canceled flights"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Summary<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Judge allows gross negligence, fraud claims<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Software update went &#8216;horribly wrong&#8217;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">CrowdStrike eyes eventual dismissal or limited damages<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">May 19 (Reuters) &#8211; Delta Air Lines&nbsp;<a href=\"https:\/\/www.reuters.com\/markets\/companies\/DAL.N\"><u>(DAL.N), opens new tab<\/u><\/a>&nbsp;can pursue much of its lawsuit seeking to hold cybersecurity company CrowdStrike&nbsp;<a href=\"https:\/\/www.reuters.com\/markets\/companies\/CRWD.O\"><u>(CRWD.O), opens new tab<\/u><\/a>&nbsp;liable for a massive&nbsp;<a href=\"https:\/\/www.reuters.com\/technology\/what-is-crowdstrike-cybersecurity-firm-behind-global-tech-outage-2024-07-19\/\"><u>computer outage<\/u><\/a>&nbsp;last July that caused the carrier to cancel 7,000 flights, a Georgia state judge ruled.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">In a decision on Friday, Judge Kelly Lee Ellerbe of the Fulton County Superior Court said Delta can try to prove CrowdStrike was grossly negligent in pushing a defective update of its Falcon software to customers, crashing more than 8 million Microsoft&nbsp;<a href=\"https:\/\/www.reuters.com\/markets\/companies\/MSFT.O\"><u>(MSFT.O), opens new tab<\/u><\/a>&nbsp;Windows-based computers worldwide.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">&#8220;Delta has specifically pled that if CrowdStrike had tested the July update on one computer before its deployment, the programming error would have been detected,&#8221; the judge wrote. &#8220;As CrowdStrike has acknowledged, its own president publicly stated CrowdStrike did something &#8216;horribly wrong.'&#8221;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The Atlanta-based judge also let Delta pursue a computer trespass claim, and a narrowed claim that CrowdStrike fraudulently promised not to introduce an &#8220;unauthorized back door&#8221; into the carrier&#8217;s computers.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">In a statement on Monday, CrowdStrike&#8217;s lawyer Michael Carlinsky said he was confident the judge will find Delta&#8217;s case has no merit, or will limit damages to the &#8220;single-digit millions of dollars&#8221; under Georgia law.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Delta, based in Atlanta, said it was pleased with the decision and remained confident in the merits of its case.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The carrier&nbsp;<a href=\"https:\/\/www.reuters.com\/legal\/delta-sues-crowdstrike-over-software-update-that-prompted-mass-flight-2024-10-25\/\"><u>sued Austin, Texas-based CrowdStrike<\/u><\/a>&nbsp;three months after the July 19, 2024 outage disrupted travel for 1.4 million Delta passengers.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Delta has said the outage cost $550 million in lost revenue and added expenses, offset by $50 million of fuel savings.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">On May 6, a federal judge in Atlanta said Delta must face a&nbsp;<a href=\"https:\/\/www.reuters.com\/sustainability\/boards-policy-regulation\/delta-must-face-passenger-lawsuit-over-massive-computer-outage-2025-05-06\/\"><u>proposed class action<\/u><\/a>&nbsp;by passengers whose said it unlawfully refused full refunds after the outage upended their travel.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The outage also disrupted other airlines, but those disruptions eased faster.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The case is Delta Air Lines Inc v CrowdStrike Inc, Georgia Superior Court, Fulton County, No. 24CV013621.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><a href=\"https:\/\/www.reuters.com\/sustainability\/boards-policy-regulation\/delta-can-sue-crowdstrike-over-computer-outage-that-caused-7000-canceled-flights-2025-05-19\/\">reuters<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary May 19 (Reuters) &#8211; Delta Air Lines&nbsp;(DAL.N), opens new tab&nbsp;can pursue much of its lawsuit seeking to hold cybersecurity company CrowdStrike&nbsp;(CRWD.O), opens new tab&nbsp;liable for a massive&nbsp;computer outage&nbsp;last July that caused the carrier to cancel 7,000 flights, a Georgia state judge ruled. In a decision on Friday, Judge Kelly Lee Ellerbe of the Fulton [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":42521,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1155],"tags":[33359,29963,8739,2837],"class_list":["post-42520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-computer-outage","tag-crowdstrike","tag-delta","tag-flight"],"_links":{"self":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/42520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=42520"}],"version-history":[{"count":1,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/42520\/revisions"}],"predecessor-version":[{"id":42522,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/42520\/revisions\/42522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/media\/42521"}],"wp:attachment":[{"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=42520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=42520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=42520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}