clocked 112 days over 100 degrees<\/a> this year, according to the National Weather Service.\u201cMost of the time in this room, it would reach onwards of the high nineties to the low hundreds,\u201d Sanchez said during a tour of the upstairs bedrooms.<\/p>\n\n\n\n\u201cThere was no way we could be up there,\u201d Nunez added. \u201cWe would have sleepovers in our living rooms because our daughters couldn\u2019t sleep in the bedroom. It was just way too hot.\u201d<\/p>\n\n\n\n
More repair technicians were dispatched over the ensuing six weeks. One refused to even look at the AC system because it had been disassembled, Sanchez said. Another concluded the damage was due to \u201cforeign debris,\u201d rather than the normal wear and tear covered by his contract.<\/p>\n\n\n\n
New York-based consumer-rights attorney Alexander Bachuwa said that\u2019s a common response from AHS.<\/p>\n\n\n\n
\u201cEvery single case I have is the same: They come out there, they diagnose the problem and they say, \u2018Not normal wear and tear,\u2019\u201d said Bachuwa, who has filed at least 50 claims and won over $44,000 for American Home Shield customers in the last few years. \u201cThey will find a way to deny your claim.\u201d<\/p>\n\n\n\n
AHS said it concluded after three separate inspections of Sanchez\u2019s air conditioner that \u201cthe correct coverage decision was made.\u201d<\/p>\n\n\n\n
\u201cWe take great pride in providing quality service and protection to our members,\u201d a company spokesperson said, adding that AHS has fielded over 319,000 service requests in the Las Vegas area, paying out more than $56 million between January 2022 and September 2024. \u201cWe are disappointed Mr. Sanchez\u2019s expectations were not met.\u201d<\/p>\n\n\n\n
AHS said it refunded Sanchez a $125 service fee as an accommodation measure and ultimately offered to repair his air conditioner free of charge. Sanchez declined. Instead, he\u2019s working with Bachuwa to push for a full replacement of his unit, at an estimated cost of at least $12,500. Sanchez says the system could have been fixed for far less when he filed his original claim.<\/p>\n\n\n\n
Many unhappy customers have little other recourse but to pursue a case in small-claims court or file an arbitration claim, Bachuwa said: \u201cThere are no class actions, per the terms and conditions in AHS\u2019s contract, meaning each consumer must file an individual claim.\u201d<\/p>\n\n\n\n
AHS is rated 2 out of 5 stars on the Better Business Bureau\u2019s website, which catalogs nearly 21,000 complaints against the company in the past three years. BBB spokesperson Melanie McGovern urged prospective customers of home warranty firms to look closely at their options before signing on the dotted line.<\/p>\n\n\n\n
\u201cThe biggest thing consumers need to do is read the entire contract,\u201d she said. \u201cYou want to understand everything that it does and doesn\u2019t cover, read the complaint data, read the reviews, and then make their purchasing decision from there. Did the company respond? Did they get it all settled?\u201d<\/p>\n\n\n\n
In the meantime, Sanchez said he wants AHS to take customers\u2019 complaints more seriously and reconsider what it deems normal wear and tear on common appliances.<\/p>\n\n\n\n
\u201cI hope that they take the time to actually hear people, because it\u2019s not just me,\u201d he said. \u201cThey\u2019re putting a lot of families in really tough situations.\u201d<\/p>\n\n\n\n
Nbcnews<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"LAS VEGAS \u2014 A major home warranty provider is under scrutiny from customers who say it isn\u2019t living up to its promises to fix or replace broken appliances. American Home Shield (AHS) is one of the nation\u2019s leading providers of home warranty plans, boasting over 2.2 million subscribers. Frontdoor, the business\u2019 publicly traded parent company, […]<\/p>\n","protected":false},"author":5,"featured_media":35295,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1155],"tags":[3114,1231,5712,31400],"class_list":["post-35294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-appliances","tag-claims","tag-damage","tag-home-warranty-providers"],"_links":{"self":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/35294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=35294"}],"version-history":[{"count":1,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/35294\/revisions"}],"predecessor-version":[{"id":35296,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/posts\/35294\/revisions\/35296"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=\/wp\/v2\/media\/35295"}],"wp:attachment":[{"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=35294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=35294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ustower.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=35294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}